Our 6-step service guidelines

If you are traveling and require service, please follow these 6 steps:

1. Contact the RV Care dealership where you purchased your RV so they can help you find the nearest RV Care location.
2. On arrival, show your RV Care Customer Care Promises card. If you do not have it, the staff will contact your original dealership or look you up in the customer database.
3. The dealership prepares a price estimate and contacts your original dealer to verify warranty coverage before any work begins.
4. If they cannot complete every repair on site, they will locate the specialty services in the area that can.
5. They will try to verify warranty or extended service plan coverage. Where no coverage exists, you will be responsible for covering the repair costs.
6. If the repair cannot be finished the same day, they will help you find local accommodation and transportation.

Close to home

The Customer Care Promises apply to travelling customers — not to customers who are near their own dealership.

If your RV has a problem while travelling…

RV Care network dealerships prioritise urgent, safety-related repairs for travelling customers so you can get back on the road. Non-essential work may be scheduled for later.

See more RV Enthusiast tips